Vacation Rental and Property Management Services

At Maui Roost, we realize there are many elements to rental property management. Every owner wants to know their investment is secure and profitable. Some owners prefer to handle the details of marketing, reservations, guest services, maintenance scheduling, and cleaning. Other owners choose to rely on a management company to care for their vacation property. We can provide a management service that is right for you.
 

Rental Marketing Services

Optimal Performance
We thoughtfully compose vibrant, individualized descriptions of your unique rental property, highlighting the features that draw attention from potential guests.  We list your property on the most proven and productive network partners such as VRBO, HomeAway, AirBnB, Tripadvisor, and FlipKey.

We use the maximum number allowed of high quality, professional photos and video.  Potential guests see the exact unit they are interested in booking.  Properties with 20 or more photos receive an 80% higher response rate. 
We emphasize personal attention and customer service, something we feel gets overlooked in the digital age.  Our experienced, on-island staff handles all communication with guests, owners, and vendors.

 

Property Services

Attention to Detail
At Maui Roost, we know you are relying on us to treat your vacation rental as you would. We employ the highest quality cleaning staff and regularly audit the cleanliness and inventory of your condo to ensure your condo is in excellent condition and ready for guest arrival. We do frequent property assessments and inspections, making suggestions and keeping you aware of preventative maintenance.  If a maintenance issue arises, we utilize trusted and insured maintenance professionals.

 

Guest Services

Creating Happy, Repeat Customers
Our friendly and knowledgeable on-island staff provides concierge-level assistance for your guests throughout their stay.  Each guest receives a personal welcome.  We contact guests after their check in to reaffirm we are available to assist them, if needed. Should an issue arise, we have an emergency service available 24/7. We actively pursue positive reviews through all our channel partners to increase bookings.  Properties with 11 or more reviews receive a 280% higher response rate.


Management Options
 

We have organized these services into three popular management categories. If you desire something different, please let us know. We’re happy to customize services for your unique needs.

On-Island Contact Service    $99 per month (+taxes apply)

Peace of mind for you and your guests.  This option works well for owners that prefer to self-manage their rental property.  We provide emergency contact service, up to 4 calls per month.  Our emergency number is listed in your condo book and all advertisements for your unit. Additional calls/services are charged $50 per hour + taxes & fees. In January 2016, Hawaii Act 204 went into effect, requiring all off-island vacation rental owners to assign a local contact and make sure your local contact’s name, email and phone number are posted conspicuously in your rental and information sent to your guests before they arrive.  This is just one aspect of ACT 204.  If you are unfamiliar with the requirements of ACT 204, please research requirements online to avoid any fines.
 

Guest Management Service   $299 per month (+taxes apply)

This alternative gives you and your guest the benefit of on-island, emergency & non-emergency guest service.  We will attend to up to: 4 emergency, 12 non-emergency calls per month (Additional calls/services are charged $50 per hour + taxes & fees) and perform up to 4 cleaning audits a month. You take care of all the details before your guest arrives on island, (marketing, reservations, payment, scheduling cleaners & non-emergency maintenance work, etc.)


Full Management Service    20% Commission *Limited Time Offer - Reg. 30%

You can relax and depend on Maui Roost to successfully market, book and maintain your vacation rental property.
We will handle marketing, property, guest and emergency services. Our customer service will set your vacation rental apart.

 

If you’d like more information, please contact us.  We look forward to hearing from you.